Fidelity Contact Center by Jusan
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SMART applications
for agents and supervisors
Having adequate tools is key to good customer relations
With Fidelity Connect software, agents perform all the telephony functions and manage all their communication channels: logging in, viewing customer data, managing emails, chats and recording calls.
Supervision software allows you to detect and resolve whatever’s happening at your contact center in real time. The supervisor can see detailed information and make snap decisions over any communication channel.